Career Track

IT Support

Career Outlook

Industry Outlook

​Jobs Demand

Earnings Potential

Career Path

• Support Specialist
• Supervisor
• IT Manager
• Director

Companies rely on technology every day, but computers break, systems fail, phones die. When that happens, it is the IT Support professional that users turn to.  The IT Support professional troubleshoots and problem solves, providing great customer service along the way. This includes setting up computers for users within an organization, overseeing the computer systems, and debugging whenever a problem arises.  It involves interaction with internal users as well as external customers who might need to access internal systems. A job in IT can mean in-person or remote help desk work in a small business or at a large enterprise organization.

Sponsors

Register / Enroll

Success Predictors

Abilities

Diagnose Problems Attention to Detail  Analytical Thinking Communication Skills ​Multi-tasking ability

Interests

Conventional ​Investigative

Work Styles

Attention to Detail Analytical Thinking Integrity Cooperation Dependability

Work Values

Support Working Conditions Achievement Recognition

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Learning Resources & Certifications

On-Ramp

• Introduction to Cyber Security

Preparation

• IT Infrastructure and Emerging Trends
  ​University of Minnesota
• How Computers Work
  University of London, Goldsmiths, University of London
• Introduction to Cybersecurity Tools & Cyber Attacks
  IBM
• Software Security
  University of Maryland, College Park
• Information Security: Context and Introduction
  University of London, Royal Holloway, University of London

Launch

See catalog

Certifications

IBM Cybersecurity Analyst

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Career Launch Programs

Career Certificate 

Jobs Outlook	☼☼☼​
Earnings Potential	$ $
Launch Support	♥ ♥ ♥
Tuition / Study Hrs.	FREE / 200 - 400
Prerequisites	None
Time to Launch	3-6 months

Why Google launched this program:
"We had long faced an issue that many other companies also contend with: open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began to build trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to [any veteran]."

• No experience required.  61% of learners enrolled do not have a four-year degree.
• Set your own pace and timeline: The average learner completes the IT support program in three-to-six months.
• Learn from anywhere: The IT training courses are 100% online, and there are no in-person requirements.
• Earn a certificate that helps you stand out: You can share your certificate on your LinkedIn profile, on printed resumes, CVs, and other documents to help you stand out to employers.
• ​Receive support for landing a job.

Program Resources	OnRamp	Preparation	Launch
Time Required (hrs.)	25	80-160	120-240
Self led training	✔
Team learning	TBD
Live support	TBD
Sandbox / learning lab
User groups	✔
Success Coach		TBD
Live classroom training
OJT / Workplace learning			✔
Paid internship
Employer Partner Program			✔
Employer introductions		✔	✔
Interviewing support	✔	✔	✔
Certification support		✔	✔
Job placement			✔
Onboarding support			✔

Learning Resources & Certifications

On-Ramp

1. Technical Support Fundamentals (25 hrs.)

Preparation

1. ​The Bits and Bytes of Computer Networking (34 hrs.)
2. Operating Systems and You: Becoming a Power User (35 hrs.)

Launch

1. System Administration and IT Infrastructure Services (31 hrs.)
2. IT Security: Defense against the digital dark arts (29 hrs.)

Certifications

• IT Professional Certification
• Help Desk International Certification
• CompTIA A+

Enroll

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Jobs Outlook	☼☼☼​
Earnings Potential	$ $
Launch Support	♥
Tuition / Commitment	FREE / 220 - 440 hrs
Time to Launch ​	3-6 mos.

Service Strategies offers its training free of charge to veterans with no prior experience interested in launching careers in IT support.  For those who qualify, wrap around support is available through Veterans2Work to help students prepare for and land their first job.  

Program Resources	OnRamp	Preparation	Launch
Time Req'd (Hrs)	20-40	80-160	120-240
Self led training	✔	✔
Team learning	TBD
Live support	TBD
Sandbox / learning lab
User groups	TBD
Success Coach		TBD
Live classroom training
OJT / Workplace learning		TBD
Paid internship
Employer introductions		✔	✔
Interviewing support
Certification support
Job placement			*
Onboarding support