Outsourcing
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Offering / Solution
- Virtual telephone service center staffed by home-based customer support specialists, drawn from more than 2,500 U.S. military veterans (about 50% of whom are service disabled), caregivers and spouses.
- Fully qualified, equipped, trained, supported, and ready to meet our clients' highest standards.
- Training, infrastructure and day-to-day support for provided by partner with 9,000 employees worldwide
- Recruiting pool of more than 3,000 veteran-oriented sources ensures ready access to thousands of qualified candidates.
- Continuous improvement of both in-house and outsourced operations enforced through regular review, reporting, analysis and intelligent application of technology and industry best practices.
Outbound
- Market Research
- List Enhancement
- Lead Qualification
- Lead Generation
- Appointment Setting
- "Soft" collections
Inbound
- Customer Service and Support
- Technical and Product Support
- Help Desk
Business Process ("back office") Support
- Data Entry
- Bookkeeping
- Administration